Delete your Soccerwarz account
You can request deletion of your Soccerwarz account and the data associated with it at any time. You do not need to reinstall the game to make a request.
Delete in the game (planned)
An in-game option is planned at Settings > Account > Delete account. Until it is available, please request deletion by email as described below.
Request by email
- Send an email to dcompanyservicemail@gmail.com with the subject "Soccerwarz account deletion request".
- Include your friend code (8 characters, shown in the game) and your nickname so that we can find your account. We may ask for additional information to confirm that the account belongs to you.
- We will confirm by email when the deletion is complete.
What happens next
Your account and the data listed below are permanently deleted within 30 days of your request and cannot be restored.
Data that is deleted
- Account information: guest login identifier, nickname, profile icon, friend code and language
- Game progress: characters, levels, stars, shards, in-game currencies, tickets, quests, achievements, match records and in-game mail
- Friends, friend requests, gifts and messages, and your block list
- Error reports linked to your account
Data kept after deletion
- Messages you sent are removed together with your account. Copies of messages that other players reported are kept for 1 year after the report is handled and then deleted.
- Once purchases are available, records of payments, contracts and disputes are kept separately for the periods required by Korean law (3 to 5 years), and the paid-currency ledger for 5 years under Japan's Payment Services Act, as described in the Privacy Policy.
Before you delete
Remaining paid in-game currency is not refunded when an account is deleted. If you have a refund request, please contact the store or us before deleting your account.