Support
Frequently asked questions
- When will Soccerwarz be released?
- Soccerwarz is in development for Android and iOS. Store links will be added to this website when the game is released.
- Do I need to create an account?
- No. The game signs you in as a guest automatically, using a random identifier created on your device. You do not need an email address or phone number.
- I am changing to a new device. Will my progress move with me?
- Your guest account is currently tied to the device it was created on. Please do not uninstall the game or clear its data if you want to keep your progress. A way to move your account to a new device is planned before release.
- How do I delete my account and data?
- See Delete your Soccerwarz account. Deletion requests are completed within 30 days.
- Which languages are supported?
- Korean, Japanese, English, Traditional Chinese, Simplified Chinese, German, French, Italian, Spanish, Portuguese and Russian. The game follows your device language and can be changed in the settings.
- I made a purchase but did not receive the item.
- In-app purchases are not available yet. Once they are, please restart the game first; if the item still does not appear, contact us with your order number or receipt and your friend code.
Refunds
When in-app purchases become available, payments will be processed by Google Play or the App Store, and refund requests follow the policy of the store where you made the purchase:
If a purchase is refunded, the currency and benefits granted by that purchase may be reclaimed, as described in the Terms of Service.
When you contact us, please include
- Your friend code (8 characters, shown in the game) and nickname
- Your device model and OS version (Android / iOS)
- The app version, if you can find it
- A description of the problem and, if possible, a screenshot
- For purchase issues: the order number or receipt from Google Play or the App Store
Contact
Email: dcompanyservicemail@gmail.com
We usually reply within a few business days.